AAOC to Discontinue Internal Processing of Credit and Background Reports

Dear AAOC Members,

The Apartment Association of Orange County (AAOC) proudly provides its members with a wide range of benefits to assist them in their day-to-day operations. For many years, property owner and operator members have enjoyed the convenience of running applicant credit and background reports via phone, fax, in-person, and online. Unfortunately, these methods of screening have become a source of increasing legal and financial liability to both the association and its members. The inherent risks of collecting, processing, and storing consumer credit information have simply become too great in this era of hacking, malware, and other security-related issues.

We must be vigilant in shielding the association and its members from litigation, especially when it comes to accessing and handling consumer credit information. Thus, AAOC will be discontinuing its internal processing of credit and background reports at the end of 2024. This includes self-service, member access through the “Secure Online Screening” portal on the AAOC website.

If this will affect your screening operations, AAOC is pleased to introduce you to Intellirent, our preferred third-party resident screening provider. Intellirent’s secure, online platform integrates seamlessly with your Member Compass via the AAOC website, and it eliminates the need for you or AAOC to handle sensitive credit information.

The Intellirent platform is easy to use, and an increasing number of AAOC members are using it each month. The screening process is owner/operator-initiated, with the applicant receiving an automated email invitation via your Intellirent account. The applicant supplies their information and submits it via Intellirent’s secure, online application process. Once submitted, you will receive a completed screening report with the information you need to make an informed decision.

While AAOC will continue to serve as your source for operational guidance and assistance, Intellirent is eager and ready to assist you with your resident screening needs. For members interested in receiving an Intellirent demonstration or learning more about their resident screening options, AAOC will host online and in-person briefings in the coming months. Please keep an eye out for emails with briefing dates and times. For more information visit www.aaoc.com/intellirent.

If you have any other questions, please feel free to contact AAOC at (714) 245-9500.

Sincerely,

David J. Cordero
Executive Director