Trade Show Attendees

EDUCATION PROGRAMMING

SEMINARS

9:00 - 9:45 a.m.
Opening Keynote Session
"Conflict to Solution...Techniques for the Real World" featuring Angel Rogers
Sponsored by Dedicated Transportation Services
Because people’s feelings about their apartments are so personal, management is sometimes confronted by an angry resident. And lately, that anger seems to be more deliberate and delivered more harshly. While I cannot wave a magic wand to make that stop, I can give your staff some proven techniques to disarm the angry customer, get comfortable with resolving conflict, solving the difficult person puzzle, and how to avoid common customer care mistakes. This class is a must for any employees that work with your customers!

10:30 - 11:15 a.m.
"2021 Legal Update" featuring Stephen C. Duringer
Sponsored by Access Exterminator Service, Inc.

• New COVID-19 compliance requirements
• Emerging legal trends & threats
• Fair housing issues
• Strategies and best management practices to protect yourself

12:00 - 12:45 p.m.
"Fair Housing in Your Rental Community" featuring Denise Cato
Sponsored by Buffalo Maintenance, Inc.

• Update on Fair Housing laws
• The Fair Housing Council of Orange County as a resource for rental property owners and managers
• Making your management policies and property rules Fair Housing compliant

1:30 - 2:15 p.m.
"Managing Your Apartment Community Smartly, Safely & Successfully" featuring Joe DeCarlo
Sponsored by Perch Wealth

• Navigating ongoing COVID-19 impacts & regulations
• Inspections
• Rent control mitigation
• RUBS
• ADUs (Granny Flats)
• Keeping Tenants Happy

MAINTENANCE DEMONSTRATION ZONE

10:00 a.m.
"General Maintenance, Drywall & Painting" featuring Buffalo Maintenance, Inc.

11:30 a.m.
"General Plumbing & Drain Repairs" featuring California Rooter & Plumbing

1:00 p.m.
"Termite Control, Structural Repairs & Inspections" featuring Angelo Termite & Construction

2:30 p.m.
Topic TBD

ADDITIONAL INFORMATION

CASH PRIZES & EXHIBITOR GIVEAWAYS

AAOC will award two (2) $500 cash prizes at the show. Winners must be present to claim their prize when announced. Exhibitor drawings and prize giveaways will also happen throughout the day. Bring your business cards with you to the show.

FOOD & REFRESHMENTS

Refreshments will be available for purchase inside the exhibition hall during the show. Gourmet food trucks will also be located outside the exhibition hall, with your favorite coffee drinks available beginning at 8:30 a.m. and lunches by Tres Campas Mexican Grill and Burning Buns available from 11 a.m. to 2 p.m.

INTERESTED IN EXHIBITING?

If you own or represent a business that services the rental-housing industry, and you are interested in exhibiting at the AAOC Trade Show & conference, click here for more information.